FAQ

• Delivery costs will be calculated at checkout. You can choose your preferred delivery partner based on live rates.
   

• The "Local Delivery" option is only available to customers within a 25 km radius of Halifax. If you're eligible based on your address, you will see this option , please select this option for same day delivery if you place your order before 2:30pm AST.
   

• Enjoy free shipping on all orders over CAD 85.

Disclaimer : Please note that we are unable to make any changes or issue refunds for delivery costs, as these are directly managed by our delivery partners. We kindly ask that you select your delivery option carefully.

Comfortable | Breathable and stretchable Fabric: Made with a blend of 72%Polyster 6%Spandex, 22%Rayon.

Durable & Easy Care: Machine washable with stain-resistant properties, ensuring long-lasting wear and easy maintenance.

Moisture-Wicking Technology: Keeps you cool and dry during long shifts, perfect for those fast-paced workdays.

Antimicrobial Protection: Designed to resist bacteria and odors, keeping you fresh throughout your day.

• Yes, we offer bulk discounts for larger orders! If you are purchasing items in bulk for your Hospital, Schools, Team,  please contact our customer service team at support@neonnurse.com to discuss your needs and get a personalized discount. We’ll be happy to help with your order and offer you a special rate.

• We love supporting students! If you're a student, you can enjoy a special discount at NeonNurse.com. To apply for the student discount, please contact us at support@neonnurse.com with proof of your student status, and we’ll provide you with a unique discount code to use at checkout. It's our way of saying thanks for choosing us!

• Yes! Once your order is shipped, you will receive a tracking number via email, allowing you to follow your order every step of the way.

• If you have any questions, concerns, or need assistance, feel free to reach out to our friendly customer service team at support@neonnurse.com

• While we do not offer general returns or exchanges, we understand that sometimes things don’t fit as expected. If your item doesn’t fit properly, you can exchange it for a different size within 5 days of receiving your order. Please ensure the item is unused, unworn, and in its original condition for an exchange.We reserve the right to refuse worn or damaged merchandise.

• Please note that we do not  exchange on custom-made products, Final sale items, Limited Stocks or products marked as non-returnable in their descriptions. Embroidered items are also considered final sale and cannot be exchanged. The customer is responsible for covering the shipping costs for exchanges.

• We aim to process orders quickly. If you need to cancel or change your order, please contact us within 24 hours of placing your order at support@neonnurse.com (Subject : Order Query within 24hours), and we’ll do our best to accommodate your request. After this time, orders are processed, and cancellations may not be possible.